How does Telecare work?

How does telecare work

Telecare works by linking you to a monitoring centre if something goes wrong.

You can sound the alarm by pressing a button on a pendant or on a base unit. You may also have equipment that automatically raises the alarm if you are unable to do it yourself.

The monitoring centre will know which piece of equipment has triggered the alarm, and organise the response for you. Other examples of available equipment include:

Falls detector – if you fall and are hurt, or can’t get up again. Even if you are knocked unconscious the alarm will be raised.

Smoke or carbon monoxide detectors – if you burn your food, forget to light the oven, or your gas heater is faulty.

Extreme heat or cold sensors – if your home gets too cold or too hot for your safety.

Pendants – our wrist or neck worn pendants are waterproof and can be worn in the bath or shower.


Bed exit sensor – if you get out, or fall out, of bed. This can also trigger the alarm if you get up in the night but don’t go back to bed.

Door exit sensor – if your front or back door is opened. This is useful if someone tends to wander from their home. This can also be set so it only activates at night.

Memo minder – this can remind you to do something, such as eat at certain times, or it can remind you not to do something, like go out of the front door.

24-hour coverage – our monitoring centre is open 24/7. Friendly operators are only a call away – you’re never alone.

In-house installation team – We can do it all for you. Our PCC in house team will install and assess based on your individual need

Who will come to help?

Depending on the level of service you have with safe at home, it could be:

  • Family and friends – you will need at least two people who will be happy to respond if the alarm is activated. The first call we make will be to them.
  • Portsmouth City Council night responder service – our team of professional carers provide a response service between the hours of 9pm and 6am.
  • Housing service call out team – provide a first response to an alarm activation during the daytime for those without family or friends available to help.
  • Emergency services – if, when you trigger the alarm, it is clear that you need an emergency service (such as an ambulance), the monitoring centre will call them for you immediately.

*In the event the Emergency Services are called and where the Council is satisfied that appropriate support will be provided by the Emergency Services in a timely manner, the Council’s response team may not attend your property*

Any questions?

Getting the right support in place is important. Our guide to all things telecare can help find the right products for your needs.