Build your Safe at Home package

The packages available

• Safe at Home Standalone – A portable alarm unit which alerts an on-site carer to a triggered TEC device without the need for a telephone line or control centre intervention.
• Safe at Home GO – A remote device outside of the home. We require the contact details of at least two people who live locally to respond to your emergency calls both day and night.
• Safe at Home Basic – We require the contact details of at least two people who live locally to respond to your emergency calls both day and night.
• Safe at Home Plus – We require the contact details of at least 2 people who live locally to respond to your emergency calls during the day (6am – 9pm). However, during the night (9pm – 6am) the City Council’s Night Response Service will respond.
• Safe at Home 24hr – Portsmouth City Council will respond to your emergency calls 24 hours a day, 7 days a week. The service is delivered by both PCC housing and social care staff and has been developed for those who have no immediate support, giving the individual peace of mind and confidence knowing help is at hand 24 hours a day, 365 days a year. The response team does not offer lifting or personal care, it is to respond to an alert raised by the customer, attend the property and deal with the call as necessary. This package is only available to those who have no local responders day or night and will be assessed by the Safe at Home team at referral stage.

*In the event the Emergency Services are called and where the Council is satisfied that appropriate support will be provided by the Emergency Services in a timely manner, the Council’s response team may not attend your property*

About our services

Weekly Fee

The weekly charge includes the rental of all digital equipment and peripherals. This weekly also covers the cost of the monitoring centre which will answer calls 24 hours per day, seven days a week at a press of a button. All weekly fees include cover for repairs and maintenance, call outs, cancellation and collection charges. What you see is what you pay.

Setup Fee

The initial installation charge for new customers will cover the installation of all equipment, the installation of a key safe (which needs to be purchased separately) and a home safety assessment completed by in-house engineers. Our friendly, expert engineers are all highly trained and have thorough DBS checks, giving you complete peace of mind when they visit you at home.

After receiving your referral we will arrange an appointment for our engineer to visit you with a selection of the equipment you see on these pages. They will make recommendations for which you have at your home based on individual need and install them all during the appointment, providing you with an invoice covering the first year as a member of Safe at Home.

24/7 Monitoring

This digital device automatically connects to a UK-based 24-hour monitoring centre if you have a fall, become unwell or need urgent assistance. The highly experienced and trained team will answer your call in under 60 seconds and offer you peace of mind knowing that someone is always there to help whenever you may need it 365 days of the year. It will work anywhere, at home or out and about.

Response Team

If you don’t have support nearby – for example, family, friends or neighbours – Safe At Home has a response team who can come to your home, provide help and support and, if required, contact the emergency services. The response team will be called by staff in the monitoring centre if needed. The service is delivered by trained and DBS-checked Portsmouth City Council housing and social care staff – so you’ll know you’re in good hands. If you opt for the Safe at Home 24-hour/Full response service, help is available 24 hours a day, 365 days a year.

For the safety of the customer the response team does not currently offer lifting or personal care. You can find more information about how to access this kind of care at home on the council’s website.

Equipment

Every subscription comes with a digital base unit which can be paired with a wide range of accessories, shown above. The exact combination of accessories can be tailored to suit your needs. We re-use and recycle all of our equipment in line with Portsmouth City Council’s sustainability principle to promote a sustainable waste strategy focused on reducing waste and increasing re-use and recycling.

Maintenance

Maintenance is included in the weekly price. Our in-house team offers repairs and maintenance on all equipment should any of your kit need to be replaced or upgraded. The devices themselves will automatically notify the monitoring service if there’s something wrong with the alarm unit so it can quickly be fixed by our team.

Cancel at any time

You can contact Safe at Home at any time to end the contract and rental of equipment and request removal of the equipment. The contract will terminate on the date the equipment is returned (or the date of disconnection) and you will continue paying for the service until then. To cancel, please send an email to safeathome@portsmouthcc.gov.uk or call 0800 731 2228

No phone line required

In 2025 the traditional, Public Switched Telephone Network (PSTN) will be switched off and it will no longer be possible to buy an analogue phone line. Our new digital equipment operates uses mobile networks, and can share data in the same way a smart phone can. Some devices come with a SIM card that allows you to connect to all UK phone networks – so you’ll almost always be able to connect to support and can live your life as independently, and safely, as possible.